FAQ

Delivery time

Normal delivery from Schnayderman’s is 3-7 working days from the time the customer receives the dispatch confirmation email  for orders placed by credit/debit card, Paypal or Klarna. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.

We reserve the right to end sales in the event that we run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock. An email will be sent to you within 7 days informing you of the situation.

Transport

Schnayderman’s sends all their packages with Postnord within Sweden, and with UPS for all international shippings. If goods are damaged or lost during transport between the customer and Schnayderman’s (Schnaydermans.com) you must notify our Customer Service team within 14 days. If goods are damaged or missing when making an exchange or return, the customer is responsible for payment.

Return & exchange policy

Whenever you shop at Schnaydermans.com you have the opportunity to return or exchange the goods within 14 days from the delivery of your package. The Schnayderman’s condition is that the goods will be returned in original condition and that means not being worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. If an item delivered is wrong, we will of course pay for the return postage. Returns/Exchanges should be sent to the following address:

AB SCHNAYDERMAN’S
Stenbocksg. 1, 114 30 Stockholm
Sweden

Return postage

When returning a package from Schnaydermans.com you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving Schnaydermans.com.

If you paid using a credit/debit card the refund will go onto the same card. Remember that the refund will register on the same day as when you made the purchase so you will need to check your transaction record to confirm you have received the refund. It can take up to 30 days to receive your refund.

Complaint

We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will pay for return delivery in such cases.

Unclaimed packages

Schnayderman’s notes every IP-number when purchasing from Schnaydermans.com. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at Schnaydermans.com.