Terms

These terms regulates all users of Schnaydermans.com. They will be valid for all your future transactions with AB Schnayderman’s, reg no 556845-3848 (“Schnayderman’s” or “Schnaydermans.com”) and visits to Schnaydermans.com. These conditions regulates sales of products by Schnaydermans.com to private individuals. This website is destined exclusively to private individuals. Schnayderman’s reserve the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Disclaimer

We do not guarantee that all the items available at the Schnaydermans.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by phone or by e-mail. Schnayderman’s cannot warrant that the content of Schnaydermans.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Schnayderman’s may at any time change the content of the site and the items available in the product range. Though Schnayderman’s strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through Schnaydermans.com are performed and concerned for by outside organizations. In situations where Schnayderman’s act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Schnayderman’s cannot be held responsible for any damage caused from using the site or not being able to use the site. Schnayderman’s cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Security

Schnayderman’s uses DIBS as their payment service provider.
DIBS uses SSL encryption protocol (Secure Sockets Layer) when gathering and transferring sensitive information such as credit card information. SSL encryption protocol makes the information unreadeble to everyone but the payment provider. This safety function is activated when the unbroken key symbol or a closed lock (depending on the web browser) is visible at the bottom of the web browser window.

Order confirmation

Once we receive your order we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service team. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service team as soon as possible.

Delivery Time

Normal delivery from Schnayderman’s is 3-7 working days from the time the customer receives the dispatch confirmation email for standard delivery for orders placed by credit/debit card. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.

We reserve the right to end sales in the event that we run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock. An email will be sent to you within 7 days informing you of the situtation.

Transport

Schnayderman’s sends all their packages with Postnord, within Sweden, and with UPS for all international shippings. If goods are damaged or lost during transport between the customer and Schnayderman’s (Schnaydermans.com) you must notify our Customer Service team within 14 days. If goods are damaged or missing when making an exchange or return, the customer is responsible for payment.

Payment conditions

Schnayderman’s runs Schnaydermans.com. and the terms and conditions of payment are listed below.

Sales tax of 25% is included in all prices. There are no extra charges except those that appear on your list of purchases when you go to the check out. You can then choose which payment method that suits you best. We are offering the following credit/debit cards Visa, Mastercard and American Express as well as Paypal and Klarna (for selected markets) as payment methods.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Schnaydermans.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Credit card payment

If you choose to pay with a credit card there will be no extra charges except the shipping and transportation fee. We accept credit card payments from VISA, Mastercard and American Express. When you pay with your credit card the payment will be managed by our payment provider Dibs for a quick, smooth and safe payment.

Safety and security

Our payment provider Dibs use SSL (Secure Socket Layer) which is a protocol for secure data transmission over the Internet (or other networks). The company Netscape Communications has created and developed SSL – the protocol that now has become the industry standard. A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processes the data through a encryption process. This is done to make the data illegible during transmission between the two computers. When data is received by the recipient SSL “puts together” the data in its original order, and checks so that the sender is correct (Server Authentication) and verifies that the data hasn’t been altered in transit (message integrity).

Return policy

We at Schnaydermans.com want you to be satisfied with your purchase. Therefore, whenever you shop at Schnaydermans.com you have the opportunity to return the goods within 14 days. The Schnayderman’s condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. If an item delivered is wrong, we will of course pay for the return postage.

Return postage

When returning a package from Schnaydermans.com you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving Schnaydermans.com.

If you paid using a credit/debit card the refund will go onto the same card. Remember that the refund will register on the same day as when you made the purchase so you will need to check your transaction record to confirm you have received the refund. It can take up to 30 days to receive your refund.

Complaint

We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will pay for return delivery in such cases.

Unclaimed packages

Schnayderman’s notes every IP-number when purchasing from Schnaydermans.com. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at Schnaydermans.com.

Privacy policy

All personal information saved at Schnaydermans.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of Schnayderman’s. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our web shop, you can choose not to receive information from Schnaydermans.com. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@schnaydermans.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. Schnayderman’s make the reservation to delay any order if we suspect a further security control is needed.

Force majeure

In case of Force Majeure, Schnayderman’s obligations are procrastinated. The contract between you and Schnayderman’s can in such cases be partially or fully terminated by yourself or by Schnayderman’s. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Schnayderman’s will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing law

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.