Terms & Conditions

TERMS AND CONDITIONS

These terms regulates all users of Schnaydermans.com. They will be valid for all your future transactions with AB Schnayderman’s, reg no 556845-3848 (“Schnayderman’s” or “Schnaydermans.com”) and visits to Schnaydermans.com. These conditions regulates sales of products by Schnaydermans.com to private individuals. This website is destined exclusively to private individuals. Schnayderman’s reserve the right to revise these terms and conditions.  Schnayderman’s is the controller of your personal data. Schnayderman’s intends to process all personal data in a legal, open and fair manner in accordance with applicable law (General Data Protection Regulation). The date of the latest update is found at the end of the Terms and Conditions.

Disclaimer

We do not guarantee that all the items available at the Schnaydermans.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by phone or by e-mail. Schnayderman’s cannot warrant that the content of Schnaydermans.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Schnayderman’s may at any time change the content of the site and the items available in the product range. Though Schnayderman’s strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through Schnaydermans.com are performed and concerned for by outside organizations. In situations where Schnayderman’s act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Schnayderman’s cannot be held responsible for any damage caused from using the site or not being able to use the site. Schnayderman’s cannot guarantee a problem-free, uninterrupted and secure access to the web site.

Security

Schnayderman’s uses DIBS as their payment service provider. DIBS uses SSL encryption protocol (Secure Sockets Layer) when gathering and transferring sensitive information such as credit card information. SSL encryption protocol makes the information unreadeble to everyone but the payment provider. This safety function is activated when the unbroken key symbol or a closed lock (depending on the web browser) is visible at the bottom of the web browser window.

Order confirmation

Once we receive your order we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service team. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service team as soon as possible.

Delivery Time

Normal delivery from Schnayderman’s is 3-7 working days from the time the customer receives the dispatch confirmation email for standard delivery for orders placed by credit/debit card. Some products may be in high demand and then may have a slightly longer delivery time. If this is the case you will be notified by e-mail.

We reserve the right to end sales in the event that we run out of stock. We also reserve the right to change prices where additional costs occur. Sometimes it occurs that the goods you have ordered are out of stock. An email will be sent to you within 7 days informing you of the situtation.

Transport

Schnayderman’s sends all their packages with Postnord, within Sweden, and with UPS for all international shippings. If goods are damaged or lost during transport between the customer and Schnayderman’s (Schnaydermans.com) you must notify our Customer Service team within 14 days. If goods are damaged or missing when making an exchange or return, the customer is responsible for payment.

Payment conditions

Schnayderman’s runs Schnaydermans.com. and the terms and conditions of payment are listed below.

Sales tax of 25% is included in all prices. There are no extra charges except those that appear on your list of purchases when you go to the check out. You can then choose which payment method that suits you best. We are offering the following credit/debit cards Visa, Mastercard and American Express as well as Paypal and Klarna (for selected markets) as payment methods.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Schnaydermans.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Credit card payment

If you choose to pay with a credit card there will be no extra charges except the shipping and transportation fee. We accept credit card payments from VISA, Mastercard and American Express. When you pay with your credit card the payment will be managed by our payment provider Dibs for a quick, smooth and safe payment.

Safety and security

Our payment provider Dibs use SSL (Secure Socket Layer) which is a protocol for secure data transmission over the Internet (or other networks). The company Netscape Communications has created and developed SSL – the protocol that now has become the industry standard. A protocol is a set of rules and procedures on how information (data) should be treated. SSL protocol processes the data through a encryption process. This is done to make the data illegible during transmission between the two computers. When data is received by the recipient SSL “puts together” the data in its original order, and checks so that the sender is correct (Server Authentication) and verifies that the data hasn’t been altered in transit (message integrity).

Return policy

We at Schnaydermans.com want you to be satisfied with your purchase. Therefore, whenever you shop at Schnaydermans.com you have the opportunity to return the goods within 14 days. The Schnayderman’s condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. If an item delivered is wrong, we will of course pay for the return postage.

Return postage

When returning a package from Schnaydermans.com you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving Schnaydermans.com.

If you paid using a credit/debit card the refund will go onto the same card. Remember that the refund will register on the same day as when you made the purchase so you will need to check your transaction record to confirm you have received the refund. It can take up to 30 days to receive your refund.

Complaint

We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will pay for return delivery in such cases.

Unclaimed packages

Schnayderman’s notes every IP-number when purchasing from Schnaydermans.com. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at Schnaydermans.com.

Force majeure

In case of Force Majeure, Schnayderman’s obligations are procrastinated. The contract between you and Schnayderman’s can in such cases be partially or fully terminated by yourself or by Schnayderman’s. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Schnayderman’s will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing law

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

PRIVACY POLICY

Schnayderman’s recognises the importance of protecting the privacy of your personal data. Most of our processing of your personal data is necessary for us to perform our contractual obligations to you, and other kinds of processing relies on SchnayderMAN’s’ legitimate interest for processing as set out below. The Integrity Policy applies when Schnayderman’s provides services and products related to purchase, service matters and other contacts with Schnayderman’s. Please note that we never store any credit card information, online nor in physical store(s).

Categories of data processed, purpose and legal basis for processing:

General
Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. Schnayderman’s collects and processes personal data when you make a purchase on Schnayderman’s website, use Schnayderman’s support, visit Schnayderman’s website or otherwise contact Schnayderman’s. The collection and processing of personal data is mainly for the conclusion of purchase agreements and the providing of services and offers. Our collection of data also occurs to enhance the overall customer experience by improving customer service, size advice and more efficient handling of matters and complaints.

Customers
Contact details
If you make a purchase online we will collect your name, address, email address, telephone number, country of residence and title (Ms./Mr. or other title). We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. If you request a digital receipt when purchasing our products in one of our physical stores, we will collect your email address in order to be able to send the digital receipt to you. This processing is necessary in order for us to be able to fulfill our contractual obligations to you. If you have subscribed to our newsletters, we will also use your contact details to send out such newsletter, based on your consent. We may also process your contact details that you have shared with us when you have purchased a product, to keep you informed, via email or other messenger services, of our special events or promotions. This processing is based our legitimate interest of being able to market our products to our existing customers.

Previous purchases and returns
We will store information regarding (i) your purchases and returns online, and (ii) your purchases and returns in physical stores, if you have provided your email address to our personnel. Such information encompasses product, size, price and date of purchase.

Anonymised data
We may also use anonymised data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

Consent and withdrawal
By accepting this privacy policy, you have confirmed that you have read and understood the content of this privacy policy, and that you, as applicable, consent to Schnayderman’s processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at info@schnaydermans.com. Please note however that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

Does Schnayderman’s share your information with others?
Schnayderman’s does not sell or rent our customer’s personal data to any other entity. We do not authorize any of our suppliers to make any other use of your personal data. If Schnayderman’s is acquired by another entity or is merged or consolidated, information about Schnayderman’s customers may be made available to the new entity. However, Schnayderman’s will ensure that the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Your data subject rights
In this section, we have summarised your data subject rights to request access, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. 
If you want to exercise your rights, please send us an email at info@schnaydermans.com. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly. 
Notwithstanding anything to the contrary herein, Schnayderman’s reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Right of access 
You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

Right of rectification 
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Right of erasure 
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.

Right to objection – direct marketing and profiling 
You have the right to object at any time to processing of your personal data. When any of your personal data is processed in terms of direct marketing purposes you have the right to object to direct marketing, which includes profiling, to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

Right to lodge a complaint with supervisory authority 
Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.

How do I unsubscribe from Schnayderman’s newsletters and emails?
If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at info@schnaydermans.com.

How long do we keep your data?
We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed. Unless you actively chose to sign up for our newsletter at a time of purchase online or in-store, we will not use your email-address for any other purpose than to reach you in relation to your recent purchase.
If you have signed up for our newsletter we will save your data for as long as needed to provide you with this service. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. 
Statutory obligations to retain data further remain unaffected.

Is it mandatory to provide personal data?
When you purchase our products online, the provision of certain mandatory data is necessary for Schnayderman’s to be able to fulfill our contractual obligation to you, for example processing your order. When you purchase our products in our physical stores, you do not have to provide any personal data. Please note however that if you chose to receive a digital receipt, it is mandatory that you provide your email address or otherwise we will not be able to send you the digital receipt. In case of an in store purchase this email will be saved by our payments provider only and will not be available to Schnayderman’s.

Cookies
We use cookies on our website. Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Accuracy and Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Schnayderman’s marketing list at any time by contacting us by e-mail info@schnaydermans.com or mailing address as listed. If you are registered with Schnayderman’s on our website and would like to be removed from our marketing list, click on the unsubscribe link included in all e-mails sent from Schnayderman’s or contact us via e-mail on info@schnaydermans.com

 

Last update: 2018-05-16

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